FAQs
Product Information
1. Q: What types of trampolines does Kensone offer?
A: Kensone offers a variety of trampolines, including spring trampolines and bungee rebounders. Our products cater to family fitness, children's recreation, and professional exercise needs.
2. Q: What is the difference between a spring and a bungee trampoline?
A: Spring trampolines use metal springs to create bounce. They provide a firmer and more responsive rebound.
Bungee trampolines use elastic cords instead of springs. This creates a softer, quieter, and lower-impact bounce, which many people find more comfortable for daily exercise.
Many beginners and older adults prefer bungee trampolines because they feel gentler on the joints.
3. Q: Which trampoline is best for beginners or seniors?
A: Most beginners and seniors prefer bungee rebounders because they provide a softer, lower-impact bounce.
They are designed to be quieter, smoother, and easier on joints, making them ideal for home fitness and gentle exercise routines.
4. Q: Can children use the trampoline?
A: Kensone rebounders are primarily designed for fitness exercise.
However, many families allow children to use them with adult supervision. Always ensure safe use and avoid rough play.
5. Q: Is rebounding good for joints?
A: Yes. Rebounding is widely considered a low-impact exercise.
Compared with running or jumping on hard surfaces, the trampoline absorbs impact and helps reduce stress on joints while still providing effective cardio exercise.
6. Q: How long should I rebound each day?
A: Many people start with 5–10 minutes per day, especially beginners.
As your fitness improves, sessions can increase to 15–30 minutes depending on your goals.
Even short daily sessions can help support circulation, balance, and overall activity levels.
7. Q: How do I choose the right size trampoline?
A: Consider the available space in your indoor and outdoor space, the number of users, and the intended use. Our customer service team can assist you in selecting the perfect size based on your needs.
8. Q: What is the weight capacity of Kensone trampolines?
A: The weight capacity varies by model. Please refer to individual product specifications for details.
Spring Trampolines
| Size | Weight Capacity | Frame Height | Mat Size |
| 40 Inch | 330lbs | 9inch | 30inch |
| 48 Inch | 450lbs | 9inch | 37inch |
Bungee Trampolines
| Model | Size | Frame Height | Mat Size |
| KB Bungee | 40 Inch | 12inch | 27inch |
| KB Bungee | 48 Inch | 12inch | 36inch |
| KA Bungee | 40 Inch | 12inch | 32inch |
| KA Bungee | 48 Inch | 12inch | 39inch |
9. Q: What is the difference between the oxford spring cover and PVC spring cover?
A: The oxford spring cover is made of 420D oxford canvas. The PVC spring cover has 3 layers which is more thick and more softer. No-Bar Spring Trampoline includes an Oxford cover and a PVC cover. Spring Trampoline with handle bar includes an Oxford cover.
10. Q: Is the trampoline suitable for all ages?
A: Yes, our trampolines are designed for users of all ages. Please select a model that meets your specific weight and fitness requirements.
- 40"/48" U-Bar Spring Trampoline is adjustable from 30 inches to 38 inches, with 4 height levels.
- KB 40"/48" U-Bar Bungee Rebounder is adjustable from 41 inches to 49 inches, with 3 height levels.
- KB 40"/48" T-Bar Bungee Rebounder is adjustable from 41 inches to 49 inches, with 3 height levels.
- KA 40"/48" U-Bar Bungee Rebounder is adjustable from 28 inches to 36 inches, with 4 height levels.
11. Q: What safety features are included with your trampolines?
A: Our trampolines come with safety nets, padded poles, and sturdy frames to ensure maximum safety during use. Additionally, we provide detailed safety guidelines and instructions.
Purchasing and Shipping
1. Q: Where can I purchase Kensone trampolines?
A: Kensone trampolines are available on our official website and on Amazon.
2. Q: What payment methods do you accept?
A: We accept major payment methods including:
- Credit cards
- Debit cards
- PayPal
- Afterpay (US)
All payments are processed securely through encrypted payment systems.
3. Q: I didn’t receive an order confirmation email. What should I do?
A: Please check your spam or junk folder first.
Sometimes an email address may also be entered incorrectly during checkout.
If you still cannot find your order confirmation, please contact us and we will be happy to help locate your order.
4. Q: Can I change my order after placing it?
A: If you need to modify your order, please contact us as soon as possible, ideally within 12 hours of placing the order.
Once an order has been processed or shipped, changes may no longer be possible.
5. Q: How long does trampoline delivery take?
A: Domestic orders typically arrive within 3–7 business days. Due to the peak shopping season, deliveries may be delayed 2-3 days.
Shipping times may vary depending on location and carrier conditions.
6. Q: Where do you ship from?
A: To provide faster delivery, Kensone ships from multiple regional warehouses, including:
- United States
- Canada
- Germany (for EU orders)
Your order will be shipped from the nearest available warehouse based on inventory availability and destination.
7. Q: Which carriers do you use?
A: Depending on the warehouse and delivery location, we may ship with:
- FedEx
- UPS
- USPS
- Purolator
- DHL
- Amazon Logistics
8. Q: What are the shipping costs?
A: Trampoline: Kensone offers Free Shipping on all orders within the United States, Canada and EU shipped directly to your door.
**Home Delivery Excludes: Alaska, Hawaii, Marshall Island, Northern Mariana Island, Puerto Rico Nunavut, U.S. Virgin Islands and PO Box addresses.
9. Q: What are the shipping options?
A: We offer standard and expedited shipping options. Shipping costs vary based on your location and the size of the trampoline. You can find detailed shipping information during the checkout process.
10. Q: What should I do if my shipping address is not within the shipping range?
A: Please contact us and we will do our best to help you with shipping and delivery if you are unable to select your country or region during checkout.
11. Q: When will my order be shipped after placing it?
A: Processing Time: Most in-stock orders are processed within 1–2 business days (excluding weekends and holidays). Shipping Notification: You’ll receive a shipping confirmation email with tracking details once your order is dispatched from the warehouse.
12. Q: My tracking information hasn't updated in a while. Is my order lost?
A: Common Reasons for Delays:
- Transit Time: Allow 1–2 business days for tracking updates after receiving the shipping confirmation.
- Weather/Logistics Issues: Severe weather or carrier delays may cause temporary updates.
- Customs Processing: International orders may be held for inspection (can take 1–5 days).
What to Do:
- Wait 5–7 business days after the estimated delivery date before contacting support.
If still unresolved, email info@kensonetrampoline.com with your order number and tracking ID.
13. Q: What does my Tracking Status mean?
A: Status Explanation:
- Label Created or Pending: The package is waiting to be scanned by the carrier.
- Shipped: Your order has left the warehouse and is en route to the carrier.
- In Transit: The carrier is actively moving your package to the destination.
- Out for Delivery: The package is scheduled for delivery today.
- Delivered: The carrier marked the package as delivered
- Exception: A problem occurred (e.g., address invalid, weather delay). Contact the carrier.
14. Q: My Package was Returned to Sender.
A: Common Causes:
- Incorrect or incomplete shipping address (e.g., missing apartment number).
- The recipient was unavailable for delivery, and no re-delivery was scheduled.
-
Customs refused the package (e.g., unpaid duties/taxes for international orders).
Resolution: - Contact Kensone support within 7 days of receiving the return notice.
- Provide the correct address or arrange for re-delivery. A re-shipping fee may apply.
15. Q: My package was marked delivered, but I haven't received it.
A: Steps to Take:
- First, Check Surroundings: Look for the package in secure areas (e.g., garage, back porch, or with a neighbor).
- Wait 24 Hours After Estimated Delivery: Carriers may update statuses prematurely.
- Contact the Shipping Carrier: Provide your tracking number to confirm delivery location.
- File a Claim: If confirmed lost, email Kensone support with proof (e.g., carrier’s "undelivered" report).
16. Q: I didn't receive a Confirmation Number.
A: Check Spam/Junk Folder: The confirmation email may have been filtered.
Go to Track Your Order and enter your email address and order number (found in your payment confirmation).
If still missing, contact support at info@kensonetrampoline.com with your payment details (e.g., transaction ID).
Assembly and Setup
1. Q: Is the trampoline difficult to assemble?
A: Most customers can assemble the trampoline in about 10–15 minutes using the included instructions.
No special tools are required.
2. Q: How do I assemble my Kensone trampoline?
A: Each trampoline comes with a detailed manual and video instructions. You can find the manual in the package or access video tutorials on our website and YouTube channel.
3. Q: Do I need to remove the brown elastics around the mat of KA Trampoline?
A: Yes. The brown elastics are only used for packaging to keep the mat flat during shipping.
They must be removed before using the trampoline.
Leaving them attached during use may cause uneven tension and could damage the mat or elastics.
4. Q: How to fold the trampoline?
A: You have to detach all the legs and the spring cover before folding. Please view the video to learn more.
5. Q: How do I clean my trampoline?
A: Use a damp cloth to clean the surface. Avoid using harsh chemicals, and ensure the trampoline is completely dry before use.
6. Q: Can I replace damaged bungee cords or springs?
A: Yes, replacement bungee cords and springs are available on our website. Follow our replacement guide to ensure proper installation.
7. Q: Can I replace damaged bungee cords or springs?
A: Yes, replacement bungee cords and springs are available on our website. Follow our replacement guide to ensure proper installation.
Returns & Warranty
1. Q: How long is the warranty on your trampolines?
A: We offer a limited lifetime warranty on the trampoline frame, legs, and handlebar. This warranty covers defects in materials and workmanship under normal use. If any of these parts are found to be defective, we will repair or replace them at no cost to you.
All trampoline springs, bungee cords, jumping mat, and safety cover are covered by a 1-year limited warranty. This warranty covers manufacturing defects under normal residential use.
For more details, please refer to our warranty policy.
2. Q: What if my trampoline feels too soft or too firm?
A: Bounce firmness can vary depending on several factors, including:
- Body weight
- Trampoline model
- Bungee or spring system
Many people find that the bounce feels different after a few sessions as they become familiar with the trampoline.
3. Q: Do you offer replacement parts?
A: Yes, we provide a wide range of replacement parts for all our trampoline models. You can order them directly from our website or contact customer service for assistance.
4. Q: What should I do if my product arrives damaged?
A: If you receive a defective or damaged product, contact our customer support team immediately. We will arrange a replacement or repair as necessary.
5. Q: What steps should I take if my product is discovered to be defective?
A: Contact Customer Support: Immediately reach out to Kensone’s customer service via email or the website’s contact form. Provide your order number, detailed description of the defect, and photos/videos if possible.
Warranty Check: If the product is under warranty, Kensone will typically guide you through troubleshooting, replacement, or repair options.
Return/Replacement Process: Follow our instructions for returning the defective item (if required) and receiving a replacement or refund.
6. Q: What if there's a missing, incorrect, or damaged product in my order?
A: Inspect Upon Delivery: Check your order immediately upon receipt. If any items are missing, incorrect, or damaged, notify Kensone within 48 hours of delivery.
Provide Evidence: Send photos of the issue, your order confirmation, and a detailed explanation to our customer support team.
Resolution Options: We may offer to ship missing/incorrect items, replace damaged products, or issue a partial/full refund, depending on the situation.
7. Q: Can I return unwanted items for a refund?
A: If you are not satisfied with your purchase, you may return it within the return window stated in our return policy.
Items must be returned in accordance with our return guidelines.
Please contact us first before sending any returns.
Discount
1. Q: Are there seasonal sales or holiday promotions on Kensone Trampoline?
A: Yes, we have seasonal and holiday promotions. Please stay tuned for any discounts. We will also send you relevant emails to remind you.
2. Q: Is there a discount available for bulk purchases of trampolines?
A: Yes, we offer exclusive discounts for bulk orders from distributors, gyms, schools, and wellness studios. Whether you're looking to equip a fitness facility, educational space, or start a resale partnership, Kensone provides:
- Competitive wholesale pricing
- Flexible order quantities
- Fast domestic shipping from local warehouses
- Reliable after-sales support
To request a custom quote, please contact us at info@kensonetrampoline.com with your business needs and estimated order volume.
3. Q: How do I apply a coupon code during checkout?
A: To apply a coupon code during checkout:
- Start by copying the discount code you have.
- Next, proceed to the checkout page on the Kensone website.
- Look for the "Coupon Code" or "Promo Code" entry box—this is usually located below the order summary or near the payment information section.
- Paste the copied code into this box and click "Apply" or a similar button.
- You should then see the discount reflected in your order total.
If the code is valid and applicable, you’ll receive a confirmation message of the savings.
If not, an error message will appear, indicating the code may have expired, is not applicable to your order, or has other restrictions (e.g., minimum order value, specific product exclusions).