FAQs
Product Information
1. Q: What types of trampolines does Kensone offer?
A: Kensone offers a variety of trampolines, including spring trampolines and bungee rebounders. Our products cater to family fitness, children's recreation, and professional exercise needs.
2. Q: What is the weight capacity of Kensone trampolines?
A: The weight capacity varies by model. Please refer to individual product specifications for details.
Spring Trampolines
| Size | Weight Capacity | Frame Height | Mat Size |
| 40 Inch | 330lbs | 9inch | 30inch |
| 48 Inch | 450lbs | 9inch | 37inch |
Bungee Trampolines
| Model | Size | Frame Height | Mat Size |
| KB Bungee | 40 Inch | 12inch | 27inch |
| KB Bungee | 48 Inch | 12inch | 36inch |
| KA Bungee | 40 Inch | 12inch | 32inch |
| KA Bungee | 48 Inch | 12inch | 39inch |
3. Q: What is the difference between bungee trampoline and spring trampoline?
A: One frequently asked issue when selecting a rebounder is: Should I go with a spring rebounder or a bungee rebounder? To assist you in making an informed decision, this blog will compare and contrast the features.
4. Q: How do I choose the right size trampoline?
A: Consider the available space in your indoor and outdoor space, the number of users, and the intended use. Our customer service team can assist you in selecting the perfect size based on your needs.
5. Q: What is the difference between the oxford spring cover and PVC spring cover?
A: The oxford spring cover is made of 420D oxford canvas. The PVC spring cover has 3 layers which is more thick and more softer. No-Bar Spring Trampoline includes an Oxford cover and a PVC cover. Spring Trampoline with handle bar includes an Oxford cover.
6. Q: Is the trampoline suitable for all ages?
A: Yes, our trampolines are designed for users of all ages. Please select a model that meets your specific weight and fitness requirements.
- 40"/48" U-Bar Spring Trampoline is adjustable from 30 inches to 38 inches, with 4 height levels.
- KB 40"/48" U-Bar Bungee Rebounder is adjustable from 41 inches to 49 inches, with 3 height levels.
- KB 40"/48" T-Bar Bungee Rebounder is adjustable from 41 inches to 49 inches, with 3 height levels.
- KA 40"/48" U-Bar Bungee Rebounder is adjustable from 28 inches to 36 inches, with 4 height levels.
7. Q: What safety features are included with your trampolines?
A: Our trampolines come with safety nets, padded poles, and sturdy frames to ensure maximum safety during use. Additionally, we provide detailed safety guidelines and instructions.
About Trampolines
1. Q: What types of trampolines does Kensone offer?
A: Kensone primarily offers two types of trampolines:
- Bungee Rebounders
Features: Use strong bungee cords instead of metal springs for a smoother, quieter bounce. Reduces mat wear and is ideal for joint-friendly workouts, balance training, and injury recovery.
Models: KA U-Bar, KB U-Bar, KB T-Bar.
- Spring Rebounders
Features: Steel springs provide a fast, energetic rebound, perfect for high-intensity exercises requiring speed and agility. Many models are foldable for portability.
Models: KN U-Bar (40"/48"), Folding 40" Fitness Spring Trampoline, KX 40" Spring Trampoline With Band.
2. Q: Can you offer any additional discounts on trampolines?
A: Sign up for email updates to get exclusive discount codes (first subscription may offer 15% off). Follow social media (Facebook/Instagram) for holiday sales (Black Friday, Christmas).
3. Q: How can I find the best trampoline for my family’s needs?
A: By Usage:
Kids/Seniors/Rehabilitation: Select bungee rebounders (e.g., KB T-Bar with handles) for low-impact stability.
Adult High-Intensity Training: Choose spring rebounders (e.g., KN U-Bar) for energetic rebounds.
By Space:
Small Spaces: Folding 40" model (only ~10kg, folds to 30-cm - thick).
Large Areas: 48"+ models for freer jumping.
By Function: Need Handrails? Choose U - bar/T - bar models (e.g., KA U-bar, KB T-bar) for balance support.
4. Q: What are the benefits of choosing Kensone trampolines?
A: Kensone trampolines are designed for safety, durability, and performance at an affordable price. Key benefits include:
1. Heavy-duty construction with high weight limits
2. Quiet, low-impact bounce with bungee or spring options
3. Quick and easy assembly with foldable designs
4. Compact, space-saving size ideal for home workouts
5. Trusted by thousands of users, with top-selling models on Amazon
6. Excellent customer service and responsive support
Whether you're focused on fitness, recovery, or fun, Kensone offers a reliable rebounder to fit your needs.
Assembly and Usage
1. Q: How do I assemble my Kensone trampoline?
A: Each trampoline comes with a detailed manual and video instructions. You can find the manual in the package or access video tutorials on our website and YouTube channel.
2. Q: How to fold the trampoline?
A: You have to detach all the legs and the spring cover before folding. Please view the video to learn more.
3. Q: How do I clean my trampoline?
A: Use a damp cloth to clean the surface. Avoid using harsh chemicals, and ensure the trampoline is completely dry before use.
4. Q: Can I replace damaged bungee cords or springs?
A: Yes, replacement bungee cords and springs are available on our website. Follow our replacement guide to ensure proper installation.
5. Q: Can I replace damaged bungee cords or springs?
A: Yes, replacement bungee cords and springs are available on our website. Follow our replacement guide to ensure proper installation.
Purchasing and Shipping
1. Q: Where can I purchase Kensone trampolines?
A: Kensone trampolines are available on our official website and on Amazon.
2. Q: How long does trampoline delivery take?
A: Domestic orders typically arrive within 3–7 business days. Due to the peak shopping season, deliveries may be delayed 2-3 days.
3. Q: What are the shipping costs?
A: Trampoline: Kensone offers Free Shipping on all orders within the United States, Canada and EU shipped directly to your door.
**Home Delivery Excludes: Alaska, Hawaii, Marshall Island, Northern Mariana Island, Puerto Rico Nunavut, U.S. Virgin Islands and PO Box addresses.
4. Q: What are the shipping options?
A: We offer standard and expedited shipping options. Shipping costs vary based on your location and the size of the trampoline. You can find detailed shipping information during the checkout process.
5. Q: What should I do if my shipping address is not within the shipping range?
A: Please contact us and we will do our best to help you with shipping and delivery if you are unable to select your country or region during checkout.
6. Q: When will my order be shipped after placing it?
A: Processing Time: Most in-stock orders are processed within 1–2 business days (excluding weekends and holidays). Shipping Notification: You’ll receive a shipping confirmation email with tracking details once your order is dispatched from the warehouse.
7. Q: What are the shipping times?
A: Standard Shipping: 3–5 business days Expedited Shipping: 2–4 business days
8. Q: My tracking information hasn't updated in a while. Is my order lost?
A: Common Reasons for Delays:
Transit Time: Allow 1–2 business days for tracking updates after receiving the shipping confirmation.
Weather/Logistics Issues: Severe weather or carrier delays may cause temporary updates.
Customs Processing: International orders may be held for inspection (can take 1–5 days).
What to Do:
Wait 5–7 business days after the estimated delivery date before contacting support.
If still unresolved, email info@kensonetrampoline.com with your order number and tracking ID.
9. Q: What does my Tracking Status mean?
A: Status Explanation:
Shipped: Your order has left the warehouse and is en route to the carrier.
In Transit: The carrier is actively moving your package to the destination.
Out for Delivery: The package is scheduled for delivery today.
Delivered: The carrier marked the package as delivered
Exception: A problem occurred (e.g., address invalid, weather delay). Contact the carrier.
10. Q: My Package was Returned to Sender.
A: Common Causes:
Incorrect or incomplete shipping address (e.g., missing apartment number).
The recipient was unavailable for delivery, and no re-delivery was scheduled.
Customs refused the package (e.g., unpaid duties/taxes for international orders).
Resolution:
Contact Kensone support within 7 days of receiving the return notice.
Provide the correct address or arrange for re-delivery. A re-shipping fee may apply.
11. Q: My package was marked delivered, but I haven't received it.
A: Steps to Take:
1. First, Check Surroundings: Look for the package in secure areas (e.g., garage, back porch, or with a neighbor).
2. Wait 24 Hours After Estimated Delivery: Carriers may update statuses prematurely.
3. Contact the Shipping Carrier: Provide your tracking number to confirm delivery location.
4. File a Claim: If confirmed lost, email Kensone support with proof (e.g., carrier’s "undelivered" report).
12. Q: I didn't receive a Confirmation Number.
A: Check Spam/Junk Folder: The confirmation email may have been filtered.
Resend Confirmation:
Go to https://kensonetrampoline.com/apps/17TRACK and enter your email address and order number (found in your payment confirmation).
If still missing, contact support at info@kensonetrampoline.com with your payment details (e.g., transaction ID).
Warranty and Customer Support
1. Q: How long is the warranty on your trampolines?
A: We offer a limited lifetime warranty on the trampoline frame, legs, and handlebar. This warranty covers defects in materials and workmanship under normal use. If any of these parts are found to be defective, we will repair or replace them at no cost to you.
All trampoline springs, bungee cords, jumping mat, and safety cover are covered by a 1-year limited warranty. This warranty covers manufacturing defects under normal residential use.
For more details, please refer to our warranty policy.
2. Q: Do you offer replacement parts?
A: Yes, we provide a wide range of replacement parts for all our trampoline models. You can order them directly from our website or contact customer service for assistance.
3. Q: What should I do if my product arrives damaged?
A: If you receive a defective or damaged product, contact our customer support team immediately. We will arrange a replacement or repair as necessary.
4. Q: If something goes wrong with my trampolines, what can I do?
A: Contact Customer Support: Immediately reach out to Kensone’s customer service via email, phone, or the website’s contact form. Provide your order number, detailed description of the defect, and photos/videos if possible.
Warranty Check: If the product is under warranty, Kensone will typically guide you through troubleshooting, replacement, or repair options.
Return/Replacement Process: Follow our instructions for returning the defective item (if required) and receiving a replacement or refund.
Returns & Refunds
1. Q: What steps should I take if my product is discovered to be defective?
A: Contact Customer Support: Immediately reach out to Kensone’s customer service via email, phone, or the website’s contact form. Provide your order number, detailed description of the defect, and photos/videos if possible.
Warranty Check: If the product is under warranty, Kensone will typically guide you through troubleshooting, replacement, or repair options.
Return/Replacement Process: Follow our instructions for returning the defective item (if required) and receiving a replacement or refund.
2. Q: What if there's a missing, incorrect, or damaged product in my order?
A: Inspect Upon Delivery: Check your order immediately upon receipt. If any items are missing, incorrect, or damaged, notify Kensone within 48 hours of delivery.
Provide Evidence: Send photos of the issue, your order confirmation, and a detailed explanation to our customer support team.
Resolution Options: We may offer to ship missing/incorrect items, replace damaged products, or issue a partial/full refund, depending on the situation.
3. Q: Are products purchased from your website covered by warranty?
A: To ensure your satisfaction and long-term enjoyment of our products, we offer the following warranty coverage:
Limited Lifetime Warranty – Frame, Legs, and Handlebar
1-Year Warranty – Springs, Bungee Cords, Trampoline Mat, and Safety Cover
Click here to check our Warranty Policy.
4. Q: Can I return unwanted items for a refund?
A: Return Policy: Kensone offer 30 days for unused, undamaged items in original packaging.
Payments & Safety
1. Q: Will I Incur An International Fee?
A: Payments are processed in USD by default. If your bank or credit card issuer uses a different currency, they may apply foreign transaction fees (typically 1–3% of the total amount). Kensone does not charge additional "international fees" directly, but always check with your financial institution to confirm their policies.
2. Q: Why the payment failed?
A: Common reasons for failed payments:
Insufficient Funds: Ensure your account has enough balance or credit limit.
Incorrect Payment Details: Double-check your card number, expiration date, CVV, and billing address (must match your bank’s records).
Fraud Prevention: Your bank may flag the transaction as suspicious (especially for international orders). Contact your bank to authorize the payment.
Temporary Holds: Some banks place holds on "unusual" transactions (e.g., large purchases or overseas vendors).
Outdated Card Information: Update your card details if it has expired or been replaced.
Technical Issues: Try refreshing the page or using a different browser/payment method.
If the issue persists, contact Kensone’s customer support atinfo@kensonetrampoline.com with your order number and payment details for assistance.
3. Q: When will I be charged?
A: You will be charged immediately when your order is confirmed and payment is authorized (e.g., after clicking "Submit Order").
4. Q: What payment options do you offer?
A: Kensone accepts the following payment methods: Credit/Debit Cards, PayPal, Bank Transfers.
Understanding the Basics and Beyond
1. Q: Can trampolines be used for fitness or training purposes?/ What are the health and fitness benefits of using a trampoline regularly?
A: Yes! Trampolines are versatile for fitness and offer unique benefits:
Cardiovascular Exercise: Bouncing delivers low-impact cardio, boosting heart rate to 120-140 BPM (similar to brisk walking) while reducing joint stress by 80% vs running—great for heart health and endurance.
Muscle Toning: Engages core (abdominals, obliques), legs (quads, glutes), and upper body (shoulders, triceps) for balanced strength and improved balance.
Rehabilitation: Additionally, widely used in physical therapy for low-impact mobility training, aiding joint recovery and flexibility.
Fun Motivation: Beyond fitness, it makes exercise enjoyable, perfect for kids or adults who dislike traditional workouts, increasing consistency.
Training Drills: Athletes (e.g., basketball, gymnastics) use it for agility, balance, or plyometric drills, best with trainer supervision to prevent injury.
Discount
1. Q: Are there seasonal sales or holiday promotions on Kensone trampolines?
A: Yes, we have seasonal and holiday promotions. Please stay tuned for any discounts. We will also send you relevant emails to remind you.
2. Q: Is there a discount available for bulk purchases of trampolines?
A: Yes, we offer exclusive discounts for bulk orders from distributors, gyms, schools, and wellness studios. Whether you're looking to equip a fitness facility, educational space, or start a resale partnership, Kensone provides:
1. Competitive wholesale pricing
2. Flexible order quantities
3. Fast domestic shipping from local warehouses
4. Reliable after-sales support
To request a custom quote, please contact us at info@kensonetrampoline.com with your business needs and estimated order volume.
3. Q: How do I apply a coupon code during checkout?
A: To apply a coupon code during checkout:
Start by copying the discount code you have.
Next, proceed to the checkout page on the Kensone website.
Look for the "Coupon Code" or "Promo Code" entry box—this is usually located below the order summary or near the payment information section.
Paste the copied code into this box and click "Apply" or a similar button.
You should then see the discount reflected in your order total.
If the code is valid and applicable, you’ll receive a confirmation message of the savings.
If not, an error message will appear, indicating the code may have expired, is not applicable to your order, or has other restrictions (e.g., minimum order value, specific product exclusions).