FAQs
Product Information
1. Q: What types of trampolines does Kensone offer?
A: Kensone offers a variety of trampolines, including spring trampolines and bungee rebounders. Our products cater to family fitness, children's recreation, and professional exercise needs.
| Spring Trampolines | Folding 40" No-Bar Trampoline |
| U-Bar 40" Spring Trampoline | |
| U-Bar 48" Spring Trampoline | |
| Bungee Rebounder | KA U-Bar 40" Bungee Trampoline |
| KA U-Bar 48" Bungee Trampoline | |
| KB U-Bar 40" Bungee Trampoline | |
| KB U-Bar 48" Bungee Trampoline | |
| KB T-Bar 40" Bungee Trampoline | |
| KB T-Bar 48" Bungee Trampoline |
2. Q: What is the weight capacity of Kensone trampolines?
A: The weight capacity varies by model. Please refer to individual product specifications for details.
Spring Trampolines
| Size | Weight Capacity | Frame Height | Mat Size |
| 40 Inch | 330lbs | 9inch | 30inch |
| 48 Inch | 450lbs | 9inch | 37inch |
Bungee Trampolines
| Model | Size | Frame Height | Mat Size |
| KB Bungee | 40 Inch | 12inch | 27inch |
| KB Bungee | 48 Inch | 12inch | 36inch |
| KA Bungee | 40 Inch | 12inch | 32inch |
| KA Bungee | 48 Inch | 12inch | 39inch |
3. Q: What is the difference between bungee trampoline and spring trampoline?
A: One frequently asked issue when selecting a rebounder is: Should I go with a spring rebounder or a bungee rebounder? To assist you in making an informed decision, this blog will compare and contrast the features.
4. Q: How do I choose the right size trampoline?
A: Consider the available space in your indoor and outdoor space, the number of users, and the intended use. Our customer service team can assist you in selecting the perfect size based on your needs.
5. Q: What is the difference between the oxford spring cover and PVC spring cover?
A: The oxford spring cover is made of 420D oxford canvas. The PVC spring cover has 3 layers which is more thick and more softer. No-Bar Spring Trampoline includes an Oxford cover and a PVC cover. Spring Trampoline with handle bar includes an Oxford cover.
6. Q: Is the trampoline suitable for all ages?
A: Yes, our trampolines are designed for users of all ages. Please select a model that meets your specific weight and fitness requirements.
- 40"/48" U-Bar Spring Trampoline is adjustable from 30 inches to 38 inches, with 4 height levels.
- KB 40"/48" U-Bar Bungee Rebounder is adjustable from 41 inches to 49 inches, with 3 height levels.
- KB 40"/48" T-Bar Bungee Rebounder is adjustable from 41 inches to 49 inches, with 3 height levels.
- KA 40"/48" U-Bar Bungee Rebounder is adjustable from 28 inches to 36 inches, with 4 height levels.
7. Q: What safety features are included with your trampolines?
A: Our trampolines come with safety nets, padded poles, and sturdy frames to ensure maximum safety during use. Additionally, we provide detailed safety guidelines and instructions.
Assembly and Usage
1. Q: How do I assemble my Kensone trampoline?
A: Each trampoline comes with a detailed manual and video instructions. You can find the manual in the package or access video tutorials on our website and YouTube channel.
2. Q: How to fold the trampoline?
A: You have to detach all the legs and the spring cover before folding. Please view the video to learn more.
3. Q: How do I clean my trampoline?
A: Use a damp cloth to clean the surface. Avoid using harsh chemicals, and ensure the trampoline is completely dry before use.
4. Q: Can I replace damaged bungee cords or springs?
A: Yes, replacement bungee cords and springs are available on our website. Follow our replacement guide to ensure proper installation.
5. Q: Can I replace damaged bungee cords or springs?
A: Yes, replacement bungee cords and springs are available on our website. Follow our replacement guide to ensure proper installation.
Purchasing and Shipping
1. Q: Where can I purchase Kensone trampolines?
A: Kensone trampolines are available on our official website and on Amazon.
2. Q: How long does trampoline delivery take?
A: Domestic orders typically arrive within 3–7 business days. Due to the peak shopping season, deliveries may be delayed 2-3 days.
3. Q: What are the shipping costs?
A: Trampoline: Kensone offers Free Shipping on all orders within the United States and Canada shipped directly to your door. Accessories: Free Worldwide Shipping on all accessory.
**Home Delivery Excludes: Alaska, Hawaii, Marshall Island, Northern Mariana Island, Puerto Rico Nunavut, U.S. Virgin Islands and PO Box addresses.
4. Q: What are the shipping options?
A: We offer standard and expedited shipping options. Shipping costs vary based on your location and the size of the trampoline. You can find detailed shipping information during the checkout process.
5. Q: What should I do if my shipping address is not within the shipping range?
A: Please contact us and we will do our best to help you with shipping and delivery if you are unable to select your country or region during checkout.
Warranty and Customer Support
1. Q: How long is the warranty on your trampolines?
A: Our trampolines come with a 1-year warranty covering manufacturing defects. For more details, please refer to our warranty policy.
2. Q: Do you offer replacement parts?
A: Yes, we provide a wide range of replacement parts for all our trampoline models. You can order them directly from our website or contact customer service for assistance.
3. Q: What should I do if my product arrives damaged?
A: If you receive a defective or damaged product, contact our customer support team immediately. We will arrange a replacement or repair as necessary.
4. Q: Can I enjoy the lifetime warranty?
A: Yes, you just need to join our referrals program to enjoy the lifetime warranty.