Politique d’expédition
Free Shipping
Trampoline
Kensone offers Free Shipping on all orders within the United States, Canada and EU shipped directly to your door. And choose expedited shipping for just $4.99.
**Home Delivery Excludes: Alaska, Hawaii, Marshall Island, Northern Mariana Island, Puerto Rico Nunavut, U.S. Virgin Islands and PO Box addresses
Order Processing
The time frame for order delivery is divided into two parts:
Processing Time: 1-2 Business Days
Processing time is when we are checking your order. Verifying your order looks correct choosing the best shipping company to sent your goods to you. Also we do quality check and packaging. This can be affected by the stock status of individual items and holidays.
Shipping Time: 3-5 Business Days
Shipping time is when your items have been dispatched from our warehouse. You will receive an Order Confirmation email once you place the order. When the product is shipped, you will immediately receive a tracking number from the shipping company, which will be active within 24 hours. This will let you know where the goods are and how long it will take. Items usually take between 3-5 business days to arrive at their destination. The timeframe is for only (US, CA). Please allow 2-3 weeks shipping to other countries. Shipping times can be affected by variable customs clearance times or holidays.
Deliver to You: Enjoy Your Order
Your order has reached you. We hope you like it as much as we do. We put a lot of effort and care for each order please tell us what you think by giving us a review in our online store.
We ship our items using the exact address/information that is provided to us at the time of checkout and cannot make any changes during the transit once items have been shipped out. Please make sure that you have the full and correct information and provide us with as much detail as possible (phone number, email address, etc) to ensure timely and safe delivery.
Taxes & Duties
Please note that our products do not charge any taxes in the United States and Canada.
*It's possible that in some cases, your order may be subject to taxes. But as we have no control over these charges, we can’t tell you what the cost might be; customs policies vary widely from country to country. If you're not sure, please check your home country's import tax policies. Our shipping covers fees that delivery to you, but does not include local duties or taxes at the point of import; these are your responsibility as per our terms of service. We will include the necessary documents for customs control with your parcel, but your country's assessment of these documents, the time it takes, and the import taxes charged are out of our control.
Tracking your order
You will receive an email with a tracking number once your order is shipped. If you still have not received the tracking information within 5 business days, please Contact Us.
My tracking says "No information available at the moment."
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If tracking information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the update of the tracking website.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Thank you for trusting our business! If there are any problems with your order, you can submit a trouble ticket to our support center mail info@kensonetrampoline.com for further assistance. Our dedicated customer service team will contact you ASAP within 24 hours.