Warranty Policy

At Kensone Trampoline, we are committed to providing high-quality products and excellent customer service. To ensure your satisfaction and long-term enjoyment of our products, we offer the following warranty coverage:

Limited Lifetime Warranty – Frame, Legs, and Handlebar

We offer a limited lifetime warranty on the trampoline frame, legs, and handlebar. This warranty covers defects in materials and workmanship under normal use. If any of these parts are found to be defective, we will repair or replace them at no cost to you.

1-Year Warranty – Springs, Bungee Cords, Trampoline Mat, and Safety Cover

All trampoline springs, bungee cords, jumping mat, and safety cover are covered by a 1-year limited warranty. This warranty covers manufacturing defects under normal residential use.

How to Make a Warranty Claim

To file a warranty claim, please contact our customer service team at info@kensonetrampoline.com. In your message, be sure to include:

• Your order number

• Photos or videos clearly showing the issue and the affected part

Our team will review your request and respond promptly to assist you.

We appreciate your trust in Kensone Trampoline and are dedicated to ensuring your satisfaction.

ASTM-F381-16 Certification

Safety is our top priority, which is why our trampolines are certified to meet the ASTM-F381-16 safety standards. This certification ensures that our trampolines have passed rigorous testing for quality and safety, providing peace of mind for you and your family.

For any warranty claims or questions, please contact our customer service team at info@kensonetrampoline.com. We are here to assist you and ensure that you have the best experience with your Kensone Trampoline.